Frequently Asked Questions

General

  1. What is Medvoucher?
  2. Is Medvoucher an insurance company?
  3. How do I search for a voucher?
  4. Do you offer Medvoucher gift cards?
  5. When is Medvoucher coming to my area?
  6. Can I apply my Medvoucher purchase to my deductible?
  7. How much will I save?
  8. How do I know the quality of the provider before purchasing a voucher?
  9. What if I can't find any providers in my area?
  10. What if I can't find the healthcare service or product I am looking for?
  11. Can I purchase a voucher for someone else?
  12. What does Medvoucher do?
  13. Can I use my FSA to buy procedures on Medvoucher?
  14. Why should you patients use Medvoucher?
  15. Can I be refunded if my provider decides a pre-purchased voucher is not necessary?
  16. Are there additional fees associated with purchasing a voucher?
  17. Is my payment secure?
  18. How do I use my voucher?
  19. Who can use Medvoucher?
  20. How do I change the email or password on my account?

Providers

  1. Why should providers use Medvoucher?
  2. How do I upload a voucher?
  3. I forgot my email/password for my account.
  4. When will I get paid for a service that was redeemed?
  5. How do I receive the payment for the procedure from MedVoucher?
  6. What kind of services can I list?
  7. Do I have to pay to upload a service?
  8. What are the benefits of using Medvoucher for my practice?
  9. If no one buys my services, will I lose money?

Patients

  1. How do I find providers in my area?
  2. How do I make a purchase?
  3. What method of payment can I use?
  4. How do I use a promo code?
  5. Do you take patients on Medicare?
  6. What is a Flexible Spending Account (FSA)?
  7. What payment methods do you accept?
  8. Does my pre-paid voucher expire?

Account Management

  1. How do I sign in if I can't remember my password?
  2. How do I sign in if I can't remember my email?
  3. Can I still sign in to my account if I've forgotten my password and no longer have access to my old email address?

General

  1. What is Medvoucher?
    Medvoucher exists to provide transparent healthcare pricing. We work directly with providers to offer the best healthcare services and products at reasonable, affordable prices.
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  2. Is Medvoucher an insurance company?
    Medvoucher is not an insurance company. Medvoucher is a company that provides an online and mobile healthcare e-commerce platform where you can search for healthcare services and offerings from local providers, at discounted prices. All Medvoucher services and products purchased are prepaid. Therefore, neither Medvoucher nor your provider file a claim with your insurance company. However, Medvoucher purchases may count towards your deductible - check with your insurance company for eligibility requirements.
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  3. How do I search for a voucher?
    It's simple. Just search for your desired healthcare service or product on our homepage or Marketplace, select the chosen voucher, and purchase! Next, simply call the provider associated with the advertised voucher, schedule an appointment, and redeem the voucher at your appointment.
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  4. Do you offer Medvoucher gift cards?
    Yes, simply click on purchase a gift card on the bottom of our homepage and you will be able to purchase a gift card that can be used for a future Medvoucher purchase.
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  5. When is Medvoucher coming to my area?
    Contact Us! We want to hear if you need our services. We are actively targeting new cities and new healthcare offerings to provide the public.
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  6. Can I apply my Medvoucher purchase to my deductible?
    You may be able to apply Medvoucher purchases to your deductible. Eligibility is determined by your insurance company and depends on your plan. Access your Medvoucher purchase history at any time to support deductible submissions.
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  7. How much will I save?
    On average, patients paying out-of-pocket through Medvoucher save between 40% - 80% off the typical cost of the procedure. Providers can provide discounted services since patients pay directly and they are able to avoid costly expenses associated with billing, collecting, and negotiating with insurance companies.
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  8. How do I know the quality of the provider before purchasing a voucher?
    At Medvoucher, we believe in providing complete transparency. This is why we show the name and location of each facility to patients prior to purchasing the voucher. We encourage potential patients to check Health Grades, Google reviews, and other online resources prior to purchasing a healthcare service or product.
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  9. What if I can't find any providers in my area?
    Our Marketplace "search" returns results for providers within a 250-mile radius of your zip code. If you are willing to travel, scroll through the search results to find nearest physicians. If you don't see a provider in your area offering a service or product that you need, contact us and our representative can reach out to local providers.
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  10. What if I can't find the healthcare service or product I am looking for?
    Please contact us. We are constantly working to expand our service and product offerings. We value your feedback and will utilize any information we can gain from our users to provide the vouchers you need!
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  11. Can I purchase a voucher for someone else?
    Yes, you can purchase a Medvoucher for a friend or loved one. Just make sure their name is listed on the voucher at the time of purchase.
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  12. What does Medvoucher do?
    Healthcare providers offer steeply discounted services directly to patients on Medvoucher. Patients can search based on the type of healthcare service, the location of the healthcare service, and the cost of healthcare service. Our platform provides patients with the power to control their healthcare without paying costly monthly insurance premiums, co-pays, or deductibles. At Medvoucher, your only cost is the price of your purchased healthcare voucher! We partner with trusted local providers to offer quality healthcare at upfront, transparent prices. All services are listed at the price you pay. For surgeries and procedures, the costs listed are bundled to include related fees so you pay one price with no surprise bills after your appointment.
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  13. Can I use my FSA to buy procedures on Medvoucher?
    Yes, you can pay for Medvoucher procedures with FSA dollars. Many FSAs include a card for healthcare purchases that functions like a credit card and draws funds from the FSA. Simply enter your FSA card in the payment information part of the checkout process.
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  14. Why should you patients use Medvoucher?
    Medvoucher provides a multitude of healthcare offerings at steeply discounted rates - directly to patients. Providers can offer these services and products at discount rates because they are paid quickly, and they save time and money associated with billing and collecting from insurance companies. These savings are passed on directly to patients.
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  15. Can I be refunded if my provider decides a pre-purchased voucher is not necessary?
    Every voucher is backed by the Medvoucher Promise: If you do not receive care for your purchased procedure, we will refund your payment in full. Important Note: For some vouchers, if you see the provider but do not undergo the procedure, a consult fee may still be charged. This most commonly occurs in cases when a procedure cannot be performed due to failure to follow the doctor's preparation instructions. The fee helps offset the cost of the space, equipment, and staff reserved for your procedure, even if it cannot be performed.
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  16. Are there additional fees associated with purchasing a voucher?
    At Medvoucher, we do our best to include all related fees in the purchase of a voucher. However, if you require additional treatment at the time of service that is not included in the description of your original voucher, you may be responsible for additional fees or charges.
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  17. Is my payment secure?
    Yes. All Medvoucher transactions are processed through Authorize.Net, an award-winning secure online payment gateway.
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  18. How do I use my voucher?
    Simply let your provider know you purchased a service or product from Medvoucher when scheduling. At the time of your appointment, just present your voucher (paper copy or from your mobile application) to the receptionist at check-in. They will take down the needed information and redeem your voucher. It's that easy!
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  19. Who can use Medvoucher?
    Medvoucher is available to anyone paying out-of-pocket and looking to save money on healthcare.
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  20. How do I change the email or password on my account?
    (1) Log in to your Medvoucher account. (2) Click the "Edit Details" link, next to Personal and Account Information. (3) Change your email address or password on the following page. (4) Press the "Save" button at the bottom of the page to confirm your changes.
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Providers

  1. Why should providers use Medvoucher?
    Providers can offer healthcare services and products to a much broader audience of patients by using our platform. Providers have the power to determine the cost of each service or product, and are guaranteed reimbursement for their rendered services. On our platform, providers have complete control. They choose what services or products are offers, how many vouchers are available, and the cost of each voucher sold.
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  2. How do I upload a voucher?
    Login with your username and password. Click on the "Create Voucher" button, submit all required information, and then click "Submit Voucher."
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  3. I forgot my email/password for my account.
    Use the “Forgot Password” link on our website to help obtain your username or password. Alternatively, contact us at info@medvoucher.com and we will assist you.
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  4. When will I get paid for a service that was redeemed?
    Payment is made by EFT on the 15th of the month following the redemption of services in the month prior.
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  5. How do I receive the payment for the procedure from MedVoucher?
    Payments are made automatically, through EFT. Simply input your practice’s account information and you will receive payment on the 15th of each month for all services rendered in the month prior.
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  6. What kind of services can I list?
    You may list any service you want! You may use Medvoucher to help grow a specific service line or your entire practice.
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  7. Do I have to pay to upload a service?
    No! There are no financial risks or up front payments made to Medvoucher. Medvoucher receives a commission for services purchased and redeemed through our platform.
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  8. What are the benefits of using Medvoucher for my practice?
    Medvoucher offers transparent and competitive pricing to self-pay and high-deductible patients. Additionally, Medvoucher can help circumvent the hurdles presented by traditional insurance carriers. For example, when a ligament injury is suspected, but an MRI will not be approved without failing outpatient physical therapy and steroid injections, providers can recommend patients use Medvoucher for early diagnosis of their injury. We can save your patients costly co-pays, out-of-pocket expenses, time, and reduce pain by expediting care that would otherwise be delayed or denied by insurance carriers.
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  9. If no one buys my services, will I lose money?
    No! There are no upfront costs or fees to the provider. Medvoucher is only paid if a voucher offered is purchased AND redeemed. The payment is in the form of a commission, automatically deducted from the purchase price, so providers never make a payment to us!
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Patients

  1. How do I find providers in my area?
    Just search for a healthcare offering or enter your location to find providers near you.
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  2. How do I make a purchase?
    It's easy. Simply select your desired voucher, add it to your cart, and complete the checkout process! If you are not currently signed in as a registered user, you will be prompted to create an account before completing your purchase.
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  3. What method of payment can I use?
    You can use a debit or credit card, checking account, savings account, PayPal, or your HSA account to purchase vouchers.
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  4. How do I use a promo code?
    At checkout, enter your promo code into the Promo Code box. That amount will be subtracted from your final charge. One promo code may be used per transaction, and each promo code is only valid for one use.
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  5. Do you take patients on Medicare?
    MedVoucher is available to anyone paying out-of-pocket and looking to save money on his or her healthcare now. Currently, we do not accept Medicare or Medicaid patients.
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  6. What is a Flexible Spending Account (FSA)?
    A Flexible Spending Account (FSA) is a special, tax-sheltered account that you can use to save for healthcare expenses. The money you put away in your FSA is deposited before taxes, and some employers who offer FSAs will match a percentage of your contribution. Check with your employer or insurance company to find out if you have an FSA as part of your health insurance and if your company contributes to it.
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  7. What payment methods do you accept?
    We accept Visa, Mastercard, American Express, PayPal, and flexible spending account (FSA) cards. Currently, we do not accept Care Credit payments.
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  8. Does my pre-paid voucher expire?
    Yes. Please note the expiration terms of your voucher when purchasing. Some vouchers are only offered for a limited time, to a limited number of patients. For this reason, we always encourage users to schedule appointments as soon as possible after purchasing a voucher. This said, the amount paid for the voucher does not expire and can be used towards a service or product from the provider where the original voucher was purchased.
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Account Management

  1. How do I sign in if I can't remember my password?
    To reset your password: (1) Click the "Sign In" link in the upper-right corner of the site. (2) Click on the "Forgot Password?" link. (3) Enter your email in the box provided. (4) Check your email for a password reset link. (5) Follow the instructions in the email to reset your password.
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  2. How do I sign in if I can't remember my email?
    Please email us at info@medvoucher.com or call our customer service line at 1-833-4VOUCHER and one of our representatives will be happy to assist you.
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  3. Can I still sign in to my account if I've forgotten my password and no longer have access to my old email address?
    Yes, but you will have to contact us at info@medvoucher.com or call us at 1-833-4VOUCHER so we can reset the email address and password associated with your Medvoucher account.
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